Last week I made a cheeky little bet on our new prince being named George. We were talking about it at work and someone told me the odds. “Which site is that on?” I asked. “William Hill” my colleague replied. As we are on total lockdown, I wouldn’t be able to use gambling sites, so I went on my phone and used their mobile site. I opened a new account, deposited money from my bank account and then put a bet on. Then when I won I deposited the money back into my account.
All of this and not one single email. No account activation, no confirmation of money withdrawn from my bank account or placing of bets and no information about the transfer back into my bank account. Not a sausage. On a gambling site. And I put my email address in correctly and checked my spam folders.
When dealing with money online, I’m surprised that there’s no law around the lack of email notifications. It would be so easy to commit fraud on a person’s account or potentially steal money. Paypal sends you an email about everything you do with your account, every e-Commerce site sends you an order confirmation. So why not with William Hill?
Such a basic security feature that should be adhered to not out of legal obligation but out of duty to the customer and common sense.